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Device prompts and sign-in challenges

Google will sometimes use prompts during sign-in to verify your identity. Learn why this happens and what you can expect.

Features are subject to availability. The steps may look different depending on your device.

  • Use Google prompts to verify your identity

    Google prompts are notifications sent to your phone to confirm your identity.

    When you log in to your account or complete another sensitive action, Google checks to make sure no one else is trying to access or tamper with your account without your permission. If needed, Google may ask you to confirm it’s you with a prompt.

    You can use Google prompts to sign in:

    Even if you haven’t turned on one of these settings, there are times Google might ask you to tap a notification to help confirm it’s you signing in on another device or browser.

  • How Google prompts help protect your account

    For example, if someone steals your password, Google prompts will help keep them from accessing your account. You’ll be notified that someone is trying to log in and you can keep them out.

    Google prompts are more secure than text message (SMS) verification codes, because Google will send prompts only to pre-existing, trusted devices where you are signed in.

    Learn more about using prompts with your device.

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